Expert Help for Businesses & Consumers Under the Australian Consumer Law
Consumer law disputes are increasingly common and can arise in just about every industry. Whether you’re a business facing a complaint about a product or service, or a consumer struggling to get a refund, replacement, or repair, the Australian Consumer Law provides clear rules, but enforcing them often requires legal support.
At Enterprise Legal, we act for both businesses and individuals across Australia in disputes involving consumer guarantees, misleading or deceptive conduct, unfair contract terms, and more. Our approach is commercial and pragmatic, whether you’re trying to resolve a complaint, protect your brand, or get a fair outcome when something has gone wrong.
We provide clear, practical advice and aim to resolve disputes early wherever possible. We also offer fixed or capped fees for many matters, giving you cost certainty and peace of mind.
Common Consumer Law Disputes
Most consumer law disputes fall under the Australian Consumer Law (ACL), which applies nationally. Common disputes we handle include:
- complaints about faulty or unsafe products
- services that weren’t delivered with due care and skill
- disputes over refunds, repairs, or replacements
- misleading or deceptive advertising or conduct
- false claims about features, origin, or benefits
- allegations of unconscionable conduct or pressure selling
- business disputes involving accusations of breaching consumer guarantees
- matters involving the ACCC or state consumer agencies
If you’re a business, we can help you respond to complaints or defend claims. If you’re a consumer, we’ll help you enforce your rights and seek compensation where appropriate.
If you’re a business that wants to reduce risk and prevent future complaints, see our pages on Business Advisory and Business Documents for proactive legal support.
Enforcing Consumer Rights the Right Way
While many consumer law disputes are settled through direct negotiation, it’s not always that simple. Often, businesses and customers don’t fully understand their rights or obligations, or misapply the law completely. That’s where we come in.
We assist with early-stage complaint management, internal dispute resolution processes, and preparing formal legal correspondence. If the matter escalates, we can represent you in state tribunals or courts, or assist with responses to the Australian Competition and Consumer Commission (ACCC) or your state’s consumer authority.
◈ More Dispute Resolution Services ◈
Consumer Law FAQs
In a dispute about a product, service, or consumer complaint?
Book a consultation with our experienced consumer law dispute lawyers today and get advice you can rely on.
